Booking and Cancellation Policy
Important booking, payment, amendment and cancellation conditions.
Booking confirmation
A booking is confirmed only after written confirmation and receipt of the required deposit or full payment.
Payment schedule
The quotation or invoice will state the deposit, balance due date and accepted payment method. Failure to pay by the due date may release reserved services.
Amendments
Requested changes are subject to availability and may involve supplier charges or a revised tour price.
Cancellation by the traveller
Cancellation charges depend on notice received and non-refundable supplier commitments. The exact conditions shown in the confirmed quotation or invoice take priority.
Cancellation or change by us
If an essential service cannot be delivered, we may offer a reasonable alternative, revised date, credit or refund for the affected service, subject to supplier terms and force-majeure circumstances.
No-show and unused services
No refund is normally available for no-shows, late arrival or voluntarily unused confirmed services.